FAQs / Help
Simply click on the event session you want to attend and follow the instructions, completing your details online (which are held safely and securely). You can choose between a variety of payment options, including debit and credit cards but we regret we cannot accept PayPal.
On completion of your order, you’ll be emailed a “DigiTicket” which contains a unique booking reference number and barcode. Present this ticket on arrival or, if you don’t have a printer, simply make a note of the booking reference number.
We will scan the barcode on the “DigiTicket” emailed on confirmation of your order to grant you quick access to your event. We always recommend you make a note of your booking reference number in case you lose your ticket.
Any cancellations must be made up to 72 hours prior to the booking time shown on the order to qualify for a full refund. In the rare circumstance that the event is found to be unsatisfactory Notcutts would require that feedback is provided within 7 days of attending the event. All feedback will be considered on an individual basis. Refunds after the event are at our sole discretion and requests must be made to firstname.lastname@example.org
You do not have to print out the 8 digit booking reference simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
The duration of each event varies. Please see the specific event you are interested in for further details.
You should arrive at least 15 minutes before your activity starts. Please report to the Customer Service Desk for Privilege Club & other events or go to the Grotto for Santa's Grotto bookings, with your ticket and we will direct you to the activity.
Each session will start promptly and unfortunately we cannot wait for late arrivals.
Free parking is available at all our garden centres for our customers, subject to availability.
Yes, however, there are specific ticket options for individual events. Please refer to the specific event for available options.
Exclusive Privilege Club events are limited to members + one guest, guest tickets should be selected during the booking process.
All our centres have access for wheelchairs.
Yes tickets can be purchased instore or on the day, subject to availability. We always advise calling ahead first, to your local Notcutts garden centre, to avoid disappointment.
For our exclusive Privilege Club Demonstration Events we recommend that customers book at least one day in advance, online or instore as availability for these events are limited.
Yes we have these facilities at all of our garden centres.
Please contact your local garden centre for assistance.