FAQs / Help
Please click on a question to see the answer…
1. How do I book online?
Simply click on the event session you want to attend and follow the instructions, completing your details online (which are held safely and securely). You can choose between a variety of payment options, including debit and credit cards but we regret we cannot accept PayPal.
2. What happens when I book online?
On completion of your order, you’ll be emailed a “DigiTicket” which contains a unique booking reference number and barcode. Present this ticket on arrival or, if you don’t have a printer, simply make a note of the booking reference number.
3. How do I use my DigiTicket?
We will scan the barcode on the “DigiTicket” emailed on confirmation of your order to grant you quick access to your event. We always recommend you make a note of your booking reference number in case you lose your ticket.
4. Do you issue refunds?
No, we regret we are unable to issue refunds online, please contact your local garden centre or email us at firstname.lastname@example.org should you require a refund.
5. I don't have a printer...
You do not have to print out the 8 digit booking reference simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
6. How long will I be in the activity / event last for?
The duration of each event varies. Please see the specific event you are interested in for further details.
7. What time should I arrive?
You should arrive at least 15 minutes before your activity starts. Please report to the Customer Service Desk for Privilege Club & other events or go to the Grotto for Santa's Grotto bookings, with your ticket and we will direct you to the activity.
Each session will start promptly and unfortunately we cannot wait for late arrivals.
8. Is car parking available?
Free parking is available at all our garden centres for our customers, subject to availability.
9. Can I make group bookings?
Yes, however, there are specific ticket options for individual events. Please refer to the specific event for available options.
Exclusive Privilege Club events are limited to members + one guest, guest tickets should be selected during the booking process.
11. Can I purchase a ticket instore or on the day?
Yes tickets can be purchased instore or on the day, subject to availability. We always advise calling ahead first, to your local Notcutts garden centre, to avoid disappointment.
For our exclusive Privilege Club Demonstration Events we recommend that customers book at least one day in advance, online or instore as availability for these events are limited.
13. How do I contact you?
Please contact your local garden centre for assistance.